How to 'enable' Alert actions on ERP for NGU
- Open url for respective NGU, find Settings module → Configurations → SS Alerts
2. Select Alert Type (Inactive Pending Enable/Inactive Pending Disable), select edit → Action
3. Select preferred action from list of actions provide and Save form
4.Additional configurations - For all actions (except 'No Action')
- Cool down period: Wait time before raising alerts (prevents the possibility of having too many alerts tickets raised all the time)
- Restrict by dismiss: Restrict users from closing out technical issue tickets with an active alert, only closed out via dismissal from SMART Solar
- Compute actions to specific shops: For pilot or phased rolled out
5.If SMS action is selected, admin must create the SMS template/text that will be sent to customers (same way as other Call Center SMS templates are created)
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