This Documentation will help to do the swap actions on the shop or CSCCaction.
The roles that are may have this access are:
IT (Pulse Support Team),
Shop Manager,
CSCC Operator/Superviosor Supervisor.
In Pulse 2.0, to swap or record a replacement does not need to have recorded a technical issue like we usually do in Pulse 1.0 but this is something that is improved in the near future.
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