...
In Pulse 2.0, to swap or record a replacement does not need to have recorded a technical issue like we usually do in Pulse 1.0 but this is something that is improved in the near future.
Step1:
To record a replacement; choose the customer
...
Click the Go to account details in the transaction under Accounts
...
Click the dropdown arrow then Choose Record Replacement:
...
...
Step2:
Choose the product (unit or appliance) and date for replacement:
...
For example, if you choose a unit, you will need to provide the new CU number:
...
Step3:
Click the Replace Button at the bottom right:
...