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The roles that are may have this access are:
MVP Admin,
MVP Senior,
MVP Basic.
Field Technician
Field Management
Back office Management
In Pulse 2.0, to swap or record a replacement does not need to have recorded a technical issue like we usually do in Pulse 1.0 but this is something that is improved in the near future.
Step1:
To record a replacement; choose search the customer with "Pending " status using the customer search page. Or
Click the Go to account details in the transaction under Accounts
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