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Once a customer is opt-out, their CU should be unlocked (“enabled”), the contract becomes “finished” andthe account becomes “inactive” and the ESF contract becomes “opt-out”.
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Role/Permission
Admin should have has the permissions to do Opt-outs.
N.B:
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On the invoicing side
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; the contract will be written off similar to cancelling contract.
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Contracts are to be marked as “completed” and the account as “inactive”.