As an OpCo I want to give ESF only customers an option to can Opt-Out so that they are no longer paying for the subscription
Acceptance Criteria
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; a customer has
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10
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years ESF contract
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and the customer has complete paying the appliance requirements of an ESF contract they have an option to opt-out
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; the majority of the OpCos it is 3 years but for Rwanda the customer has to pay an extra year for ESF before they can opt-out even if they have finished paying for the appliances.
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Eligibility
To be eligible to Opt-out
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an ESF contract, it should be the only active contract for the customer
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(appliances were completed) and if there are upgrades, they need to be finished before the opt-out option is available.
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Contract/Account/CU status
Once a customer is opt-out, their CU should be unlocked (“enabled”), the contract becomes “finished” andthe account becomes “inactive
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Status on FE will be ‘opt-out’
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” and the ESF contract becomes “opt-out”.
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Role/Permission
Admin should have permissions to do Opt-outs.
N.B:
The invoicing side – the contract will be written off similar to cancelling contract.
Reporting contracts to be marked as completed and the account as inactiveAdmin should have permissions to do Opt-outs.
Note
To create an approval step once the permissions to grant opt-outs is expanded
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