...
A customer should have at least 3 years of the contract paid before Opt-out is available, for example on the below screen, the customer hasn’t paid 3 years; the total paid to date is 94.81 and the contract value is 523.93, the customer should have at least paid 157.2 = 523.93/10*3 (used to be called amount “Amount until ESF ESF” in Pulse 1Pulse1/ERP) for the opt-out option to be available.
...