As an OpCo I want to give ESF only customers an option to can Opt-Out so that they are no longer paying for the subscription
Acceptance Criteria
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; a customer has
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10
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years ESF contract
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and the customer has
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completed paying the appliance requirements of an ESF contract, they have an option to opt-out
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; the majority of the OpCos it is 3 years but for Rwanda the customer has to pay an extra year (4 years) for ESF before they can opt-out even if they have finished paying for the appliances.
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To be eligible to Opt-out of the ESF contract, it should be the only active contract for the customer.
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Eligibility
A customer should have at least 3 years of the contract paid before Opt-out is available, for example on the below screen, the customer hasn’t paid 3 years; the total paid to date is 94.81 and the contract value is 523.93, the customer should have at least paid 157.2 = 523.93/10*3 (used to be called “Amount until ESF” in Pulse1/ERP) for the opt-out option
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to be available.
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Contract/Account/CU status
Once a customer is opt-out, their CU should be unlocked (“enabled”), the contract becomes “finished” andthe account becomes “inactive
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Status on FE will be ‘opt-out’
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Any element created for implementation details will not be visible to the user
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” and the ESF contract becomes “opt-out”.
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N.B: On the invoicing side; the contract will be written off similar to cancelling contract
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Reporting contracts to be marked as completed and the account as inactive
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.
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Note
To create an approval step once the permissions to grant opt-outs is expanded
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