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changes.mady.by.user Ian Guinto

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  • Before doing this the call center should try to contact the customer to get the correct serial and change it themselves using the Correct Customer Serial number in the CSCC Module

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  • or confirm with Smart Solar/Product Support the correct entity for those control units

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  1. Go to CRM>>>>Serial Number History
  2. Find the CU that you want to change
  3. Select the current customer that has the CU

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4.  Click on More and Select 'Set invalid serial to SMART UNKNOWN'

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