The Applications tab is commonly used for viewing customer information and completing actions such as recording an installation, collection, technical issue etc. As you an see from the image below the customers' information are shown in list format ordered by customer ID. If you know the customer ID of the customer that you are looking for you can input it in the search bar on the top right.
This action can only be performed by these following roles:
- Call Operator
- Call Center Supervisor
- Call Center Manager
The image below is an overview of customer details in the Applications tab. The information in the highlighted box is the customer PAYG information with key details about the customer's pay rate, on time balance and control unit status.
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