ESF only customers can Opt-Out so that they are no longer paying; a customer has 10 years ESF contract and the customer has completed paying the appliance requirements of an ESF contract, they have an option to opt-out; the majority of the OpCos it is 3 years but for Rwanda the customer has to pay an extra year (4 years) for ESF before they can opt-out even if they have finished paying for the appliances.
Eligibility
A customer should have at least 3 years of the contract paid before Opt-out is available, for example on the below screen, the customer hasn’t paid 3 years; the total paid to date is 94.81 and the contract value is 523.93, the customer should have at least paid 157.2 = 523.93/10*3 (used to be called “Amount until ESF” in Pulse1/ERP) for the opt-out option to be available.
Contract/Account/CU status
Once a customer is opt-out, their CU should be unlocked (“enabled”), the contract becomes “finished” and the account becomes “inactive” and the ESF contract becomes “opt-out”.
N.B: On the invoicing side; the contract will be written off similar to cancelling contract.
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