Skip to end of banner
Go to start of banner

Swaps in Pulse2.0

Skip to end of metadata
Go to start of metadata

You are viewing an old version of this content. View the current version.

Compare with Current View Version History

Version 1 Next »

This Documentation can be used by Support, SM and CSCC.

In Pulse 2.0, to swap or record a replacement does not need to have a recorded technical issue like we usually do in Pulse 1.0 but this is something that will the system’s improvement.

To record a replacement; choose the customer Account>click on Call Center Icon>Choose Record Replacement:

Choose the product (unit or appliance) and date for replacement:

For example, if you choose a unit, you will need to provide the new CU number:

And click the Replace Button at the bottom right:

  • No labels

0 Comments

You are not logged in. Any changes you make will be marked as anonymous. You may want to Log In if you already have an account.
 

BBOXX