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Record a Swap or a Replacement

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This Documentation can be used by Support, SM and CSCC.

In Pulse 2.0, to swap or record a replacement does not need to have recorded a technical issue like we usually do in Pulse 1.0 but this is something that be improve in the near future.

Step1: To record a replacement; choose the customer Account>click on Call Center Icon>Choose Record Replacement:

Step2: Choose the product (unit or appliance) and date for replacement:

For example, if you choose a unit, you will need to provide the new CU number:

Step3: And click the Replace Button at the bottom right:

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