This module will help you to create an SMS campaign that you want to send to the customers
This action can be done by:
- Cscc Supervisor
- Cscc Manager
- Pulse Support
SMS Centre has two types of messages that you can send-
- Automated messages e.g. reminders, payments
- Non-automated messages e.g. campaigns
You can expect to find yourself using this module to create campaigns. To create a campaign, you need to have the following set out:
- Template- Text Body
- Data Source- Target Audience
- Schedule
- Provider
Template
The Template module is creating the main body of the text.
- Go to Sms centre>Template>create>name the Template
- After naming a template >Add item>click on Template>choose the language>Type the sms>Save
Data Source
Under the data source tab this is where you will be creating your target audience to send mass messages to. These messages are usually based on the conditions of the target audience e.g. Customers that are late, customers from a specific location.ce:
Name: is the data source
Type of source: Is always Internal
Models: will be bboxx.crm.application
Domain: Will be the target audience
Mobile number field: is where you select the field from the crm.application. in this case you will use the phone.
Language: will be your preferred language
The number of targets: is how many people will receive your text
Schedule
The schedule determines when the SMS will be sent. At present we are only using a daily schedule for sending an SMS message, therefore you won’t be required to create new schedules in this tab.
Provider
Bboxx uses two main providers being Africa’s Talking and InfoBip, Bboxx mainly uses Africa’s Talking due to it being more cost-effective for the service. You will not be required to create new providers in this tab.
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