This documentation is a guide to solving the issue of not being able to make incoming calls by call operators, managers, and supervisors.
Traceback (most recent call last):
File "/opt/openerp/server/openerp/http.py", line 407, in dispatch
result = self._call_function(**self.params)
File "/opt/openerp/server/openerp/http.py", line 246, in _call_function
return checked_call(self.db, *args, **kwargs)
File "/opt/openerp/server/openerp/service/model.py", line 114, in wrapper
return f(dbname, *args, **kwargs)
File "/opt/openerp/server/openerp/http.py", line 243, in checked_call
return self.func(*a, **kw)
File "/opt/openerp/server/openerp/http.py", line 562, in __call__
return self.method(*args, **kw)
File "/opt/openerp/web/addons/web/controllers/main.py", line 1233, in call_kw
return self._call_kw(model, method, args, kwargs)
File "/opt/openerp/web/addons/web/controllers/main.py", line 1225, in _call_kw
return getattr(request.registry.get(model), method)(request.cr, request.uid, *args, **kwargs)
File "/opt/openerp/addons/bboxx_common/orm.py", line 64, in default_get
defaults[f] = self._defaults[f](self, cr, uid, context)
File "/opt/openerp/addons/bboxx_cscc/wizard/incoming.py", line 286, in <lambda>
'q1': lambda self, cr, uid, ctx=None: self.default_get_q1(cr, uid, context=None),
File "/opt/openerp/addons/bboxx_cscc/wizard/incoming.py", line 97, in default_get_q1
value_final = value.replace('[name]', str(name))
UnicodeEncodeError: 'ascii' codec can't encode character u'\xe9' in position 8: ordinal not in range(128)
This is the error message that sometimes shows up when someone tries to perform a given action and fails for instance when one wants to access incoming calls, and outgoing calls and fails.
If this is raised you need to do a proper investigation so as to find the root cause of this.
\uD83D\uDCD8 More about the issue
Possible investigations
Check if the assigned roles are correct
Access the user account to verify and see whether you get the same error
Check of the user’s profile is created
Check if the main role is synced in ERP and also if all the required access to modules is granted.
Check if the call operator/supervisor is in the agent group configured to make certain calls
Note: After checking everything you need to check if the user’s email is well-created with no special characters.
Example: s.télé@bboxx.co.uk
This contains special characters and this can lead to the inability of syncing in ERP hence making the user not able to do some activities.
\uD83D\uDCD8 How to solve the issue
Need to rename, or delete the account from AD/UMP
Create a new account with no special characters
Add all required accesses and log in with the new account
Try accessing again incoming calls in ERP to see if the error persists.
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