CSCC: Action Priority

Action Priority is used by the Call center to change the priority of outgoing calls that are made by call operators.

These calls are usually changed in case there are so many calls in the CSCC: Action Report  and they are changed according to the call with a higher number.

• All actions to generate outgoing calls configured are present in the Action Priority.

Priority varies between 0 - 99

• when an action has 0 it means that it has no priority at all.
• When an action has 99 it means that it has the highest priority and whenever a call operator will make an outgoing call that will be the triggered call.
• Between 0-99 those will will have priority in case the calls for the action with a higher priority are done being called by the call center. ex: a call with 98 will be triggered in case all the queue of the calls with 99 is empty.

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For the above Print-screen it shows that  welcome calls are the ones with a higher priority of 99 and if you try to make an outgoing call welcome calls will be the ones appearing first.

A welcome call will automatically be triggered in outgoing calls .

To change the priority

You click on the highest number and give it a lower number and look for the one you want to give priority and add the higher number which is 99