SMS: Send an SMS Manually

In Case a customer loses his Customer ID or wants to know specific information which is not in the SMS.

A call supervisor, call operator or a Customer service manager can always send a customer an SMS manually.

For a call operator:

A call operator will use CSCC modules to send an SMS Manually to a customer.

• Choose CSCC
• Incoming calls 
• Choose yes as an answer if it an already existing customer.
• Search the customer using his customer ID
• A button create and Send SMS will appear up next to Payg Summary, click on it

• Mobile number will appear once it is an existing customer
• Type the message you want to send or if there is an existing template choose.
• Choose the provider if it is Africas talking or Infobip.
• Click on send.

NB: this is different to when you want to send a SMS to all customers.