In Case a customer loses his Customer ID or wants to know specific information which is not in the SMS.

A call supervisor, call operator or a Customer service manager can always send a customer an SMS manually.

For a call operator:

A call operator will use CSCC modules to send an SMS Manually to a customer.

Choose CSCC
Incoming calls
Choose yes as an answer if it an already existing customer.
Search the customer using his customer ID
A button create and Send SMS will appear up next to Payg Summary, click on it

NB: this is different to when you want to send a SMS to all customers.

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