Purchase Order return process

There are a few scenarios under which products on the PO can be returned;

• If products were not loaded by the supplier.

• If products were lost in the customs warehouse during handling /customs processes.

• If products received are more than what's on the SO.

• If products received are not the ones on the PO.

This action can be done by the following roles;

• Supply Chain team

Below is how they can be returned.

Go to Purchases > Open PO > incoming shipments

Open

Click return products:

Open

The below window will pop up

• Change the quantity to match the product quantity not received or needs to be returned.

• Change invoicing option to To be refunded/invoiced

• Then Click return

Go to incoming shipments and Deliver the return quantity.

Accounting can then issue a supplier credit note by clicking the button, for the returned quantity to match the PO actual received and invoiced.