Nov Monthly Implementation Planner
- Olanike Dairo (Unlicensed)
Key Initiative | What’s was released last month? | What is planned for release over the next month? (Nov) | General Updates on Key Projects | Blockers (Issues getting in the way or slowing things down) |
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bP20 | bP20 preliminary pilot report for 10 customers who have been using the units for more than two weeks bPower20 pilot result New light connectors rolled out concurrently with bP20’s
| ~20th Nov - bP20 pilot report made available to all NGUs, based on first 50 customers who will have used the units for more than two weeks 26th Nov - DRC bP20 Stock arrives, followed by rollout 29th - Rwanda bP20 Stock arrives, followed by rollout |
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bP300 | N/A | Sales in Orange DRC: The team in DRC received 100 units and have been trained on the product. Sales and installations will start in November.
Market Testing in Kenya: Kenya team is working on a market testing strategy and they should start it in November | Battery work ongoing The development on battery that will be used for replacements is ongoing and should be done by November |
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bP50 | Overvoltage Alert: All the different teams in overvoltage alert operationalization in Rwanda have been trained. The alert was released on October 19 but we found a bug. The alert is not appearing as an action on the CSCC module. The ERP team is working on solving this. | Tiger 12 PCBA testing: What it is: This is a new PCBA revision for the bPower50 . Why it is important The PCBA has better protection on its inputs and outputs and will reduce risk of thermal events caused by overvoltage on our legacy PCBA revisions. Tiger 12 is also needed for use of lithium batteries on bP50. | Radio V5 Gathered feedback from customers, sales agents and repair technician and shared it with the sourcing and quality team for improvement before we move into trial order production Water filter testing We will test the water filter prototype developed by the Stanford team in Rwanda. We will get customers feedback on the filter and make a decision on moving on with development 32 TVs Production of trial order have completed 3 samples on way to Kenya 3 Samples on way to Ivory Coast Subwoofer Open for NGUs order Interested NGUs can get 2 samples
Dimmable light Dimmable development is on going and on track.
| Struggling to push overvoltage alert bug fix up the priority list Parabolic Antennas Samples delayed due to clearance events which is out of Bboxx control. The samples have been in clearance in Kinshasa for 1 month and 2 weeks. |
Next Generation Pulse |
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| Began development on sales process Started development work on the process for selling upfront sales in the new system Began design of product config Began working on a simpler way to configure products yourselves in the new system. WE NEED YOUR INPUT! Please expect invites from us to provide input into how the new system should work |
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Managing Field Staff | Add comments in Pulse (PA-524) What it is: It’s the feature that allows a Pulse User to add a comment in the customer detail page and all the added comments will be visible to any other user who checks on that customer’s detail page. Why it’s important:
Create technical issues from the Customer Detail Page (PO-1037) What it is: It’s the new button that the user can see when he opens the customer’s details, that is used to record a technical issue for the selected customer without leaving the customer’s detail page. Why it’s important:
Scroll bar for linked accounts (PA-909) What it is: It’s the ability to click on the collapsible button in front of the account (customer) ID and see the dropdown list of the linked accounts which is scrollable. Why it’s important: the list doesn’t occupying the whole height of the customer details, only 6 customer IDs are listed and the user needs to scroll down to view others.
| Automatic shop selection based on the customer installation address (in Pulse) (PO-1062) What it is: During the lead creation through Pulse, the shop will be selected automatically based on the entered installation address Why it’s important: The lead creator will not:
Note: User creating the customer will still be able to change the shop manually if they want to. Log of coordinates change in ERP’s application customer view (PO-1005) What it is: it’s the log that will be shown in ERP’s application customer view to keep the records of the changes made on the customer coordinates. Why it’s important: Because it will show who made the change and the previous value before the change, it will help the user:
Create customer in Pulse What it is: we’ve already released this feature. However, there’s an issue where creating the customer doesn’t change customer to “pay DP status”. We’re fixing this, which will allow the feature to be used Why it’s important: allow Shop Managers to create customers, saving time and cost at the Call Centre. Also, get the Call Centre to start using this instead of ERP, so they get used to the Pulse interface as we phase out the ERP. | Rebuild Agent App with New format
Front Line Users out of ERP
Territory Planning Tool
| REG Rwanda provided insufficient data (info), Rwanda NGU is still following up to get the right data. |
Fighting Fraud & Enforcing Payment | Credit check for upgrades, Phase 1:
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| Free Stock Assignment:
Switch on/off improvements:
Custom lists in Power BI: Soon, NGUs will be able to create custom lists (based on fields that they can add/remove from an existing list) and export the list outside PBI in csv/Excel. This will enable NGUs to get more information on customers they would like to follow up with so they can take necessary actions (e.g. following up with DP only Defaulters) to improve their portfolio quality. Credit check for upgrades, Phase 2: the initial version, in the agent app, will be released in October. The next step will be to include the credit score in the Pulse Web App. Once this happens, you will be able to turn off the “contract performance” credit score in the ERP back-end. Collection Rate and Utilization Rate improvements in Portfolio and Finance dashboards:
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ESF Compatible PULSE | Flexible Depreciation (P0-805) what is it: flexibly customize the product depreciation and configure the contract length based on the asset useful life. Previously all appliances were depreciated over 3 years, and all ESF over 10 years. Now, depreciation period will equal the contract length. Why it’s important: This feature allows NGUs
How to get it: | Mark a customer as opt-out of ESF (PO-541) What it is: Customers will be able to Opt-Out of ESF when they want to. Why it’s important: Currently, customers cannot opt-out of ESF in the system, so this will enable NGUs to ‘opt-out' a customer in the system where a customer won’t be required to make any future payments, his CU will be enabled all time and won’t get swaps unless he opt-in again through the linked account. Update: we’re currently UATing this with Accounting and DRC. Note: The customer should opt-out only once they have finished paying all of their appliances and other loans (so only have ESF remaining). The system will technically allow any client to opt out - this will opt out and write off ALL of the products the customer has (including the appliances), so we do not recommend this. | ESF customers monitoring Update:
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Growing Through Integrations |
| SunCulture - Phase 1 (Manual switch on/off)
Sell a Service at Sign-Up
Bboxx USSD application
| SunCulture - Phase 2 (Integration to automate switch on/off)
Manual Downgrades and Upgrades between Solar Systems
Subsidy Payments Reporting Data Collection
SMS provider for TOGO, PAS Nigeria, and DRC Goma
| SunCulture Phase 1 - subsidy issue This is progressing, but one potential issue is that the telco in Togo bases subsidy amount on a formula for SHS that is different than the one for water pumps, so will be sending the wrong subsidy amount. Togo needs to work with the telco to update their formula for water pumps MTN Rwanda Payments Integration MTN is moving their servers to a new environment and put all integrations on hold. They were supposed to have finished this in mid-Oct, but still not done Safaricom Kenya Payments Integration The issue is on Safaricom end. They commissioned a test environment and but we got a callback problem. For some reason Safaricom can't reach our servers. They get a service is temporary unavailable error. Last week Talha, Fred, Safaricom team had a session and Safaricom developer disconnected from Safaricom VPN then he was able to reach Bboxx servers. We concluded that the issue is in their servers and they should look into. |
Complete Care & Repair |
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Supply Chain Integrated Tool |
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