How to create a customer

Click on ‘Add customer’ icon

Type in the customer primary phone number. Primary phone number

• is mandatory.

• should be unique, because if you use an existing phone number, Pulse Web will take you to the customer account page.

Alternative contact is not mandatory

If everything needed is filled, click on ‘Next’ button

Note that if you click on ‘Cancel’ button, it will cancel discard everything you have filled.

Fill the personal details

• Name: it should not end with a space

• Date of Birth

• Gender

Fill the documents details:

• ID type

• ID Number based on the allowed ID validation in the NGU

Choose the preferred language, this language will be used in further communication to the customer

• Notifications will be sent in this language

Click on ‘Next’ button

Choose the customer’s home address

Fill in other required details:

• Customer’s Main source of income

• Customer’s current energy source

Choose a referrer (if there is any)

• this is optional

• if no referrer was involved, disable ‘Referrer involved’

Click on ‘Next’ button

Verify that everything is okay

• If ok, click on ‘Submit’ button

• if you want to change anything, click on ‘Back’ button to go back to the page you want to edit

• if you want to cancel the flow, click on ‘Cancel’ button