Unlinking Payments

This action can be performed by these following roles:

• Financing team

When you open up the Mobile Money module this will be the first page you will see.

Upon clicking into the tab, you will see a list of all payments in the system 

You do the advanced search and add transaction reference of the customer you want to remove the payment to

By adding the “Transaction reference” option from the list, this will show you the payment that have been made and linked to the wrong customer.

Please click into the payment that you want to unlink.

To unlink this payment from ther customer click on unlink button.

Once you click on unlink payment button you must select “Save” on the top of the page

The payment is now unlinked from the account.