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Purchase Order return process

Owned by Naume Kobusingye
Last updated: Jun 02, 2021
2 min read

There are a few scenarios under which products on the PO can be returned;

  • If products were not loaded by the supplier.

  • If products were lost in the customs warehouse during handling /customs processes.

  • If products received are more than what's on the SO.

  • If products received are not the ones on the PO.

This action can be done by the following roles;

  • Supply Chain team

Below is how they can be returned.

Go to Purchases > Open PO > incoming shipments

Click return products:

The below window will pop up

  • Change the quantity to match the product quantity not received or needs to be returned.

  • Change invoicing option to To be refunded/invoiced

  • Then Click return

Go to incoming shipments and Deliver the return quantity.

Accounting can then issue a supplier credit note by clicking the button, for the returned quantity to match the PO actual received and invoiced.

 

BBOXX