Revert customer status from Completed to Installed

This documentation can be used by

CSCC
Support

By mistake, a customer’s application status can be changed to complete due to a huge payment attached to his/her application. To revert, follow the following steps:

Step1:

Void or detach the huge payment from the customer:

Step2:

And attach another considerable amount (upload manually):

Products status goes back to “Installed” but the customer status will remain in “Competed“.

Step3:

Go to application sign-up>search customer>Press on