Copy of ERP Mobile Payment Unreconciled Application Date

Unreconciled mobile money payment, received error "Validation Error, Payment status changes date cannot be set before the Application Date of the customer"

1. CRM > Bboxx Customers > Search customer RWANDAVUNGA1662
2. Edit > Modify Application date to before the mobile money payment > Save changes
3. Go to "All transactions" > Select the bad transaction > Click button "Void payment"
4. Reprocess the payment
5. Set Application back to its original value > Save changes

FYI: This change may require an engineer as the Edit button to modify the customer details might be disabled.