CCSC unable to register calls.

A “Warning: You cannot answer this survey more than 1 times” when trying to register a specific reason for a call.

Open

e.g Reason: General issue.

To register any call:

• CSCC> Incoming Call > Select a reason form the list

• If it's an old client: search by ID, Name or Phone number
  It is at this stage where the error message comes up when the reason is General Issue for this particular user.

Finding:

• The problem was that the call scripts were restricted to a certain number of usage.

Open

To solve :

• Go to CSCC > Call Script > find the Call script (e.g General issue) > click the 3 line > Edit

• Increase the Maximum Answer per user from 1 to 99999.