Bonus Creation

Bboxx bonus is defined as the additional days of lighting added to a customer using Bboxx products.

Who?

The types of people who will do bonus uploads:

Admin

Back Office Management

Call center advanced

1. Normal PWB users for managing customer complaints, issues

2. Portfolio managers to process bonus policies or address widespread issues

When?

Some bonuses will need to be uploaded very frequently to respond to a customer’s phone call. Other bonuses that provide discounts for larger payments could happen as infrequently as once per week.

Types of Bonus

Open

Bonus (On-time Only)

This is a bonus that generates on time and does not reduce the balance.

Scenario: As an Admin user, I want to manually grant bonuses to customer accounts to make up for things like technical issues, provide discounts to large payments, or as a reward for referring another customer, etc

Acceptance Criteria

1. This bonus type provides on-time. It does not reduce the balance.

2. This bonus type updates the account expiry.

3. This bonus should be recorded and generate an enable transaction.

4. This bonus should not appear in the payment history.

5. The person creating the bonus needs to be recorded.

6. This is on the PAYG account level.

7. Available cash balance should be used when this bonus is added

8. Any amount less than a day should be stored as a cash balance.

Bonus (Cash Discount)

This is a bonus that acts as a payment, However, reduces outstanding balance, and generates on time.

Scenario: As an Admin user I want to manually grant a Cash Bonus to a customer so that I can reward the customer.

Acceptance Criteria

1. This bonus should update the account expiry.

2. This bonus should be recorded and generate an enable transaction.

3. The bonus should be displayed on payment history as a Bonus with a unique reference number.

4. The person creating the bonus needs to be recorded.

5. This is on the PAYG account level.

Bonus reasons

1. Charging system technical problem (only bottom light shows)

2. TV technical problem

3. Wrong serial number

4. System bug approved by Engineering

5. Paid a significant amount while defaulting

6. Referral

7. Monthly payment discount

8. Other

Process of creating a bonus

1. Go to nine dots > customers

Open

2. Search for a customer you want to create a bonus for and select the customer

3. Select the account you want to use

4. Under account payment details you see create bonus button and click on it

5. Fill the form with the type of bonus and reason for creating a bonus

6. Based on your choice you can choose to save or cancel if you feel like you made a mistake or you changed your mind on something. (You are given a message to confirm or cancel when you wish to)

7. You get a message telling you if the bonus was created