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No completion date for Opt out customers

Owned by Kabanda David (Unlicensed)
Last updated: Jun 16, 2022
2 min read

Opt-out customers are the customers that completed to pay the required amount and want to leave the company, this is when they keep lighting without paying.

When the completion date is not yet appeared none can perform the task of opting out, so this document detailed how to fix this issue of no completion date for opt-out customers

This task can be performed by

  • Cscc Supervisor

  • Cscc Manager

  • Pulse support

 

Open ERP>go to CRM>search for the customer

Check if the customer has no completion date

The completion date can’t be triggered for the product that is still in the installed state

As for the already-completed product, if you want the completion date to be triggered, unlink payments until the product goes back to the installed status,

Then add them back.

The completion date will appear and the status will change to completed

 

 

 

BBOXX