This allows the user to acquire product information by using the CU serial number found in the customer contract.
The following roles can view the CU serial number in the customer account:
Admin
Sales
Field Management
Back Office Management
Call Centre Basic
Call Centre Advanced
But below roles can only access the product Information.
Admin
Field Management
Back Office Management
How to view the control unit serial Number in customer contract
Search for the customer you need in the Customer module
Click the 9 dots > Customer > search
Acceptance Criteria
Where CU status was on the contract tile, this will be named as the Control unit serial number.
If the CU is a Smart Solar product, then the serial number should have a redirect to the Smart Solar page.
When authorized users click the CU serial number, they are directed to the product list where they can view product information.
When a user does not have permission to view product information. The page will be returned to the Customer page with the message “You do not have access to view this page, if you think this is an error please contact support."
If the CU is not a Smart Solar product, then the serial number with “Control unit serial number:“ is not clickable
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