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This action can be performed by these following roles:

  • Financing team


If a payment had been paid by a customer and it is appearing in the mobile provider’s portal but not in ERP. Create a .csv file and add the payment into the system.

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NB: The excel file that has to be uploaded has to be organized as follow:

  • Date with this format (yyyy-mm-dd) ex: 2017-10-04
  • Transaction ID of a customer or customers
  • The telephone number 
  • The actual amount paid in the currency normally used
  • It has to be a CSV file.
  • The actual amount must not contain "spaces or comma"

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