This action can be performed by these following roles:
- Call Center Manager
- Call Center Supervisor
- Support
If a customer has n=made a payment had been paid by a customer and it is appearing in the mobile provider’s portal but not in ERP. Create a .csv file and add the payment into the system.
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NB: The excel file that has to be uploaded has to be organized as follow:
- Date with this format (yyyy-mm-dd) ex: 2017-10-04
- Transaction ID of a customer or customers( should contain
- The telephone number
- The actual amount paid in the currency normally used
- It has to be a CSV file.
- The actual amount must not contain "spaces or comma"
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