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MVP Basic and MVP Senior users can only change their passwords.

Changing the known password

  • Click on the 9-dot menu

  • Click on User Settings

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  • Click anywhere in the password card

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  • Fill in the required information

    1. Current password: user must know the current password in order to change it

    2. User new password: user should input the new password that follows the criteria that are displayed below this field

    3. User confirm password: use should add new password again in this field for confirmation

    4. To save the new password, a user should click on the Send button

      1. NOTES: The eye icon:

        1. On the free text fields when clicked, it shows the user what he is typing

        2. That precedes the text “Show password criteria”, it shows/hides the password criteria

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Resetting the forgotten password

  1. Click on “Forgot password?”

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  2. Add your email

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  3. Choose the option to retrieve your password

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