What can MVP Basic & MVP Senior users do

MVP Basic and MVP Senior users can only change their passwords.

Changing the known password

• Click on the 9-dot menu

• Click on User Settings

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• Click anywhere in the password card

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• Fill in the required information

  1. Current password: user must know the current password in order to change it

  2. User new password: user should input the new password that follows the criteria that are displayed below this field

  3. User confirm password: use should add new password again in this field for confirmation

  4. To save the new password, a user should click on the Send button

     1. NOTES: The eye icon:

        1. On the free text fields when clicked, it shows the user what he is typing

        2. That precedes the text “Show password criteria”, it shows/hides the password criteria

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When the user inputs the new password, he can see how the password criteria are met (each met criteria is ticked)

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User gets the message for a successful password reset

Resetting the forgotten password

1. Click on “Forgot password?”

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2. Add your email

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3. Choose the option to retrieve your password

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   There are 2 options (via phone or email), and the user chooses one option

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When you choose via phone, you will need to input the full phone number as Pulse will be showing you only the last 3 digits

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If you choose to email, you need to input the full email and click on “Retrieve”