Bboxx bonus is defined as the additional days of lighting added to a customer using Bboxx products.
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Back Office Management
Call center advanced
Normal PWB users for managing customer complaints, issues
Portfolio managers to process bonus policies or address widespread issues
When?
Some bonuses will need to be uploaded very frequently to respond to a customer’s phone call. Other bonuses that provide discounts for larger payments could happen as infrequently as once per week.
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This is a bonus that generates on time and does not reduce the balance.
Scenario: As an Admin user, I want to manually grant bonuses to customer accounts to make up for things like technical issues, provide discounts to large payments, or as a reward for referring another customer, etc
Acceptance Criteria
This bonus type provides on-time. It does not reduce the balance.
This bonus type updates the account expiry.
This bonus should be recorded and generate an enable transaction.
This bonus should not appear in the payment history.
The person creating the bonus needs to be recorded.
This is on the PAYG account level.
Available cash balance should be used when this bonus is added
Any amount less than a day should be stored as a cash balance.
Bonus (Cash Discount)
This is a bonus that acts as a payment, However, reduces outstanding balance, and generates on time.
Scenario: As an Admin user I want to manually grant a Cash Bonus to a customer so that I can reward the customer.
Acceptance Criteria
This bonus should update the account expiry.
This bonus should be recorded and generate an enable transaction.
The bonus should be displayed on payment history as a Bonus with a unique reference number.
The person creating the bonus needs to be recorded.
This is on the PAYG account level.
Bonus reasons
Charging system technical problem (only bottom light shows)
TV technical problem
Wrong serial number
System bug approved by Engineering
Paid a significant amount while defaulting
Referral
Monthly payment discount
Other
Process of creating a bonus
Go to nine dots > customers
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2. Search for a customer you want to create a bonus for and select the customer
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