Cancellations
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There are two possible triggers for downgrading an account:
Customer-Initiated: A customer no longer wants a certain contract and reaches out to Bboxx, through a shop, CSCC, agent, etc.
Bboxx-Initiated: A customer is in default and rather than repo the whole account, a PWB user wants to remove a contract to protect the overall account performance.
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Step 4: Select the contract to cancel and the reason to cancel
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Note:canceling a metered device contract only is not possible. To cancel a metered contract you need to cancel all contracts.
Step 5: Enter the correct serial number and the returned quantity of products
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Note: The warning message is displayed before cancellation is confirmed
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