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Contract cancellation.

Owned by Uwizeyimana Liliose
Last updated: Sept 05, 2023 by Kabanda David (Unlicensed)
3 min read

Cancellations  

Contract cancellation means stopping the agreement. By canceling contracts you are removing a contract with Bboxx.

Cancellation of contracts can be done by the following users in pulse 2.0:

  • Admin

  • Sales

Reason for contract cancellation  

  • Too expensive 

  • Don’t use it 

  • Don’t like it/doesn’t work for me 

  • Switching to different Bboxx product  

  • The product wasn’t delivered 

  • Default resolution/voluntary repo  

  • Canceling a maintenance plan 

  • other 

There are two possible triggers for downgrading an account: 

  • Customer-Initiated: A customer no longer wants a certain contract and reaches out to Bboxx, through a shop, CSCC, agent, etc. 

  • Bboxx-Initiated: A customer is in default and rather than repo the whole account, a PWB user wants to remove a contract to protect the overall account performance.

Steps to follow when Canceling Contracts in Pulse 2.0 

Step 1: Search for any customer that has ESF 

Step 2: Open the contracts / Click on the dropdown to view the contact details 

Step 3: Click on Cancel Contract

Step 4: Select the contract to cancel and the reason to cancel

Note: canceling a metered device contract only is not possible. To cancel a metered contract you need to cancel all contracts.

Step 5: Enter the correct serial number and the returned quantity of products

Note: The warning message is displayed before cancellation is confirmed  

  • “Are you sure you want to cancel these contract(s)? Customers with existing on time will not gain on-time due to cancellations.” 

  • The quantity of products that have been returned needs to be recorded. All of the products in the contract do not need to be returned for the contract to be canceled. 

 As Bboxx when a user starts the contract cancellation process a process cancellation action needs to be created so that the process can be completed when products are returned.  

Step6: If you choose to complete the cancellation, you are asked to confirm

 

Step 7: A confirmation message

Step 8: Check if the contract is canceled

 

 

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