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The second section is Reporting, which allows you to view your Call Log history with different filtering options.

CSCC: Incoming call/ Outgoing call

CSCC: Signing up a new lead?

CSCC: Recording an Installation?

CSCC: Recording a Collection?

CSCC: Recording an Upgrade?

CSCC: Recording a Technical Issue?

CSCC: Recording A Repossession?

CSCC: Mark as Lost

CSCC: Correct Customer Serial Number

CSCC: How to add grace days to a defaulter