This action can be performed by the following roles:
- Financing team
Mobile payment is automatically linked to the customer's phone number when they registered – Application V2.
If a customer used a different phone number other than the one registered to themselves to make a payment, and that the phone number is tied to an a different customer the payment would be credited to that customer.
- Mobile Money > Payment Transactions
- Search for customer customers – use the advanced search and clear all filters
- Click Unlink Payment
Click on Unlink Payment and confirm
