The objective of the training
Understand who is a completed/opt-out customer
Upgrade eligibility criteria for completed/opt-out customers
Steps to upgrade a completed customer
Repossessing & Swapping completed customer with an upgrade
Monitoring completed customer who gets an upgrade
Who is a completed/opt-out customer?
Currently, Boxx has two types of completed customers
Opt-out customers: These are customers who were on 10 years of ESF and have completed paying for 3 or 3+1 years of ESF as well as their upgrades and decided to opt-out of ESF
Completed legacy customers: These are old non-ESF Bboxx customers who were on 3 years pay plan and have completed paying for their packages
Upgrade Eligibility for completed customers
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The above helps to qualify who is eligible for the upgrade or not. This means a call operator will be the one to qualify customers and disqualifying others based on the rules that each NGU is going to set
The main difference with the current upgrade model in ERP is:
No system CP validation
No expiry date validation
During the time of the upgrade, the customer undergoes a credit check
During the period of the upgrade, the customer goes through a credit check to get another upgrade
A completed customer with an upgrade will be credit checked if he gets another upgrade throughout the period he is paying for that upgrade
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