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Upgrade/Swap/ Repossess Completed/Opt-out Customers in ERP​

Owned by Jean Luc Ugirashebuja
Last updated: May 21, 2021 by Gilbert Ishimwe (Unlicensed)
1 min read

The objective

  • Understand who is a completed/opt-out customer​

  • Upgrade eligibility criteria for completed/opt-out customers​

  • Steps to upgrade a completed customer​:

  • Repossessing & Swapping completed customer with an upgrade​

  • Monitoring completed customer who gets an upgrade​

Who is a completed/opt-out customer?​

  1. Currently, Bboxx has two types of completed customers​

    1. Opt-out customers: These are customers who were on 10 years of ESF and have completed paying for 3 or 3+1 years of ESF as well as their upgrades and decided to opt-out of ESF​

    2. Completed legacy customers: These are old non-ESF Bboxx customers who were on 3 years pay plan and have completed paying for their packages​

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