This documentation will help to do the repossession actionwalk you through the process of recording the pending repossession.
The roles that may have this access are:
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Step2: Fill in the repossession details:
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Date of repo
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Staff who did
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the repo
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Provide the CU No.
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The condition in which the return products are in
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Step3: Update the returned product quantity:
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Step4: Using Actions to Sort Pending Repossession
Or record/Alternatively, you can record or confirm the repossession by going to using the 9 dots menu>Choose Actions>Filter with Action type “Pending Repossession“:
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Then choose the customer need to record the repossession
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Then click on -dot menu, selecting actions, and filtering with the action type "Pending Repossession”:
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If you want to see all pending repossessions for a specific fulfillment center, simply choose "fulfillment center" in the select criteria.
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Then select the customer who must record the repossession.
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Then click Record Repossession:
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It will take you to Step2 of the first method:
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Step 5: Customer profile updated after recording repossession.
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Such as below:
Statuses
Account Status: Still From Defaulted to Inactive
Contract status: from from Active to Terminated
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Product Action
Recorded Repossession will be moved to Done.
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When a repossessed action is triggered, products from a completed, canceled, and/or void contract, will not be part of the products to be repossessed. |