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By mistake, a customer’s application status can be changed to complete due to a huge payment attached to his/her application. To revert, follow the following steps:
Step1:
Void or detach the huge payment from the customer and :
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Step2:
And attach another considerable amount (upload manually):
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Note: Products status will comeback to installed goes back to “Installed” but the customer status will remain in “Competed“:
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“Competed“.
Step3:
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Go to application sign-up>search customer>Press on
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Related ticket: https://bboxxltd.atlassian.net/browse/CMS-22147