Cancellations
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Cancellation of contracts can be done by the following users in pulse 2.0:
AdminSales
Back Office Management
Reason for contract cancellation
Too expensive
Don’t use it
Don’t like it/doesn’t work for me
Switching to different Bboxx product
The product wasn’t delivered
Default resolution/voluntary repo
Canceling Cancelling a maintenance plan
other
There are two possible triggers for downgrading an account:
Customer-Initiated: A customer no longer wants a certain contract and reaches out to Bboxx, through a shop, CSCC, agent, etc.
Bboxx-Initiated: A customer is in default and rather than repo the whole account, a PWB user wants to remove a contract to protect the overall account performance.
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Step 2: Open the contracts / Click on the dropdown to view the contact details 
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Step 3: Click on Cancel Contract
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Step 4: Select the contract to cancel and the reason to cancel
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Note:canceling a metered device contract only is not possible. To cancel a metered contract you need to cancel all contracts.
Step 5: Enter the correct serial number and the returned quantity of products
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Note: The warning message is displayed before cancellation is confirmed
“Are you sure you want to cancel these contract(s)? Customers with existing on time will not gain on - time due to cancellations.”
The quantity of products that have been returned needs to be recorded. All of the products in the contract do not need to be returned for the contract to be canceledcancelled.
As Bboxx when a user starts the contract cancellation process a process cancellation action needs to be created so that the process can be completed when products are returned.
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Step 8: Check if the contract is canceled cancelled
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