The purpose of CRM configuration is to modify the days at assign stock and days at installation and the SMS sent to the customers depending on the preferred language to add and change Sms in the preferred language. This can be done by Cscc :
CSCC Manager
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Pulse support
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Assign Stock
This is how you can modify the days at assign stock & days at installation
Go to CRM> Choose CRM configuration>Choose BBoxx flexx
. You can configure
Assign stock days
DP days at the installation stage
You Can edit SMS templates and put them in the preferred language
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NB: all these configurations will be raised by NGUs through tickets depending on their business Operations
for example, Rwanda is having 30 days as DP while Kenya has 15 days,
Finally, you can edit an SMS by clicking the below buttons and you will be able to edit and choose the preferred language
config>Choose BBoxx flexx>change Days At Assign Stock &Days At Installation
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Add SMS and change it to the preferred language
Click on SMS template>click Add an item
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choose the language>Type the SMS in the body text>click save&new
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Sms will be added then click save
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