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Types of users expected to use this module include: CSCC: Call Operators, CSCC: Supervisors and CSCC: Managers
The CSCC module is split into two sections.
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The first section is Operations, where you could either be receiving Incoming Calls or be making Outgoing Calls which is related to a series of tasks as follow;
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The second section is Reporting, which allows you to view your Call Log history with different filtering options.
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