Repossession is the action of retaking possession of something such as materials, in particular when a buyer defaults on payments.
A repossession might be triggered on a wrong customer or unintended,
this action can be reverted, and the user will automatically go back to the normal Status.
This action is done by a call center Manager or Supervisor in the Call Center.
- Search for the customer in CRM Module
- CRM module > Applications > Search for the Customer > Product actions > Click on repossessions
- Click on Void Repossession
- Confirm by clicking on OK
The repossession will then be reverted.
In some cases, there is a warning that serial number is not matched with the application. Check the CU number history to verify the CU status
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