Upgrading/Swap/ Repossess Completed/Opt-out Customers in ERP​

The objective

• Understand who is a completed/opt-out customer​

• Upgrade eligibility criteria for completed/opt-out customers​

• Steps to upgrade a completed customer​

• Repossessing & Swapping completed customer with an upgrade​

• Monitoring completed customer who gets an upgrade​

Who is a completed/opt-out customer?​

1. Currently, Boxx has two types of completed customers​

   1. Opt-out customers: These are customers who were on 10 years of ESF and have completed paying for 3 or 3+1 years of ESF as well as their upgrades and decided to opt-out of ESF​

   2. Completed legacy customers: These are old non-ESF Bboxx customers who were on 3 years pay plan and have completed paying for their packages​