This documentation can be used by support, SM and CSCC.
We record repossession when a customer is defaulted, the system triggers the repossession action automatically and record the pending action.
Step1: On the customer page a pending action for the repossession will be available:
Step2: Fill in the repossession details:
Step3: Update the returned product quantity:
Step4: And click on Save to submit the repossession form.
Or record/confirm the repossession by going to the 9 dots menu>Choose Actions>Filter with Action type “Pending Repossession“:
Then choose a pending action:
Then click on Record Repossession:
It will take you to Step2 of the first method:
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