Payment and Client Status Diagram

Payment Status Diagram

Client Status Diagram

Awaiting Credit check - This is the first step when the Call center will start gathering the data of the customer before going to be approved for Payplan, but if the Payplan is rejected, its either the client will choose not to buy or correct the Payplan that is rejected and will go to the awaiting for the credit check again.

Paydown Payment - If the Payplan was successfully approved then the Call center will call the shop and the shop will schedule an appointment to Booked the installation, but for whatever reason, if the customer suddenly changes his mind then this application will go to Voided/Wish not to buy.

Installation Booked - if the installation was successfully booked then the technician will schedule for an appointment and install all the products that the client ordered.

Installed - This is the normal status of the customer and is ready to make some payments.
Completed - Customer has made all of the payments for this contract.

Pay Upgrade Down payment  & install/Collect Upgrade - After successfully paying for consecutive months the customer will be eligible to request for an upgrade.

Late & Delinquent - This is the status when the customer is not paying more than a day or more, then the CU will be disabled and if the customer is still not paying for more than 80 days then the customer will be on the Pending Repossession.

Repossessed - This is where the technician has successfully repossessed the Control Unit and this unit will go back into the shop so they can validate it if they can still re-use it.

Lost -  This could be lost by the customer or it could be that numerous failed efforts have been made to contact a customer regarding a control unit in their possession, it may have been stolen.