The Installation Records tab is used for viewing individual Repossession information. As you can see from the image below the customers' information are shown in list format ordered by customer ID. If you know the customer ID of the customer that you are looking for you can input it in the search bar on the top right.
Here is an overview of what can be seen once a customer is selected from the list. This is an example of a successful Repossession record.
Below is a description of each section.
Date of Repossession - Date when repossession took place
Does Serial Numbers Match? - Does the serial number on the customer's CU match the record we have in the system?
Package Condition - What is the condition of the package
Successful - Whether the installation attempt was successful or not
Reason Why Repossession Was Not Successful - Field to specify the reason for unsuccessful repossession if applicable (i.e customer was not at home, customer was too aggressive)
Repossess Products
This allows you to take a look over the repossession. As you can see above is a list of all products repossessed. Details also include the quantity of what was initially given to the customer at the time of installation in comparison to what has been retreived during repossession. In this case, we can see that all have been repossessed successfully by the technician except for 3 light bulbs.
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