How to repossess completed customers with an active upgrade?​

Repossessing these customers follow the normal repossession process in ERP only difference is that shop can only repossess the active upgrades and if they can’t find the upgrade, they can repossess the  CU as collateral ​

• Trigger a voluntary repo or wait for this customer to have defaulted ​

• Click product action…..> record repossession…>fill in the repossession form ​

• Save the form ​

If you can’t find the Upgrade, You can repo the CU  ​

How to repo a CU if I can’t find the upgrade?​

• Open the repossession form ​

• Fill in the form and put 0 on upgrade quantity repossessed​

• Tick Repossess customer CU​

• Fill in the rest of the repo form information and save​

Why should I repo a CU if I can’t find the upgrade?: ​

For a completed customer to get an upgrade will agree that NGU can use his CU as collateral, therefore, in case a customer loses the upgrade, then the NGU should be able to repossess the CU as collateral​

Expected behavior after repo​